Q. May I keep my hard drive?
A. Yes. We are able to repair and test your laptop using one of our hard drives, so feel free to keep it or leave it in the machine, the choice is yours.
Q. Do I need to send in my AC adapter (power cord)?
Q. How do I pay?
A. We will call you for payment when the repair is complete. We accept Visa, MasterCard, Discover, Amex, and money orders/cashier’s checks.
Q. What if you can’t fix it?
A. Some boards are beyond repair. If we cannot repair it, there is no charge. We will then offer you multiple options at that point, such as: getting a new board installed, selling the broken unit to us for parts, or just having us return the laptop.
Q. How long does it take?
A. We repair laptops in the order received. Turnaround time fluctuates; however, it is about 3 business days. We stock many parts to keep turnaround fast. The actual repair and testing takes around 3 hours.
Q. How do I get it back?
A. We ship via UPS Ground. Shipping and handling is a $15 flat fee.
Q. Will you remove spyware, malware or viruses?
A. Yes, we will happily fix any other software issues with your machine, but please note that this is a separate repair. Just make a note of it for a free evaluation.
Q. Are accessories available?
A. If you would like a quote on additional memory, wireless upgrades or additional AC adapters, please just let us know. We will not push these items on you, but they are in stock at competitive rates and we will be happy to provide them.
If you have any other questions, please contact us.