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Laptop Power Jack Repair:
Does your laptop have a broken power jack? This page is here to inform
you about this problem and how to get it fixed.
Below you will find:
Symptoms of a broken power jack.
The wrong information most repair centers give.
How laptop power jacks break
Getting a new power jack installed by us
FAQ
Symptoms of a broken power jack:
- The laptop only runs when you keep the power cord in a certain direction.
- The laptop only runs on battery power.
- The laptop will not charge the battery.
- The laptop switches from AC power to battery power intermittently.
- The unit suddenly shuts off
- Sparks come out of the back of the laptop.
The wrong information some repair centers give:
While many conventional computer repair centers are aware of this issue
and will refer you to us, most are not. Many, including the large
nationwide stores and the laptop's manufacturer, will either tell you
the machine is not repairable or that it needs a new motherboard. These
quotes usually range from $500 - $800.
How jacks break:
- Some power jacks fail under normal operation of your computer. After
a year or two of usage, parts just 'come loose' on certain models.
- Sometimes the laptop gets dropped and the cord yanks the jack loose.
- People, pets and vaccum cleaners all trip over laptop power cords on a daily basis.
- The laptop is moved around a lot. After the jack is moved back and forth enough times, it comes loose.
Getting a new power jack installed by us:
This is a repair we do on a daily basis on ALL brands of laptops
for customers and other computer stores all over the US. We have almost
every jack available in stock. A flat rate of $149 covers all parts and
labor.
- Ship it over for as little as $10.
- Drop it off in Raleigh, NC here.
If
you use your own packaging, shipping a laptop here via ground service
is often only $10. Also, the UPS store & FedEx provide
pakaging for a small fee. Please include a paper with your name,
shipping address, email address and phone number with your laptop.
Find a UPS Store near you here.
Find a FedEx/Kinkos near you here.
NOTE: If
available, insure your package, it is only a few dollars. All packages
should have adequate packaging to survive the trip. 99.7% of laptops
make it here just fine but not packaging it in some bubble wrap, foam
or peanuts is just asking for trouble.
FAQ:
Q. Can I keep my hard drive?
A. Yes.
We are able to repair and test your laptop without your hard drive, so
feel free to keep it or leave it in the machine, the choice is yours.
Q. Will this repair work on my laptop?
A.
Yes, we repair the jack on all laptops for the flat rate of $149. If
you were referred here for Dell specific issues please see our Inspiron repair page for details.
Q. What if you can't fix it?
A. If the jack is the problem we'll fix it. On very rare occasions a
laptop will run on battery only or have odd behaviour if it has a
defective motherboard. Diagnostics are free, so if the jack is not the
problem your balance will be $0 and we will give you some options,
including sending the laptop back, a quote on a replacement
motherboard, etc.
Q. How long does it take?
A.
We repair laptops in the order received. Turnaround time (as of
April, 2008) is about 3 business days. We stock all jacks to keep
turnaround fast. The actual repair and testing takes around 3 hours.
Many manufacturers want 8 - 12 weeks!
Q. Will it ever break again?
A.
We do this repair daily and the laptop technicians performing the
repair are very good at it, however, we can not redesign your laptop.
Some jacks mount in to your laptop's motherboard by as few as three
tiny pins. Some people consider this a poor design. Most laptops never
return for service a second time, but note that anything will break if
hit hard enough.
If you have any other questions regarding this service please feel free to contact us.
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