HP, Compaq Laptop Motheroards No Longer Replaced Here
Tuesday, October 13, 2009
Effective immediately, we will no longer replace motherboards on the following models. They have defective nVIDIA graphics chips. Even with a replacement board they will fail again. Unfortunately, the manufacturer never released a board without the flawed parts.
HP:
DV2000
DV6000
DV9000
Compaq:
V3000
V6000
F500
F700
Out original link pertaining to the nVIDIA GPU problem is here.
posted by AbsoluteRaleigh @ 7:35 AM,
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Lenovo ThinkPad T61p nVIDIA GPU Problem
Tuesday, August 18, 2009
Some ThinkPad T61p laptops use the nVIDIA Quadro FX 570M. These machines are prematurely failing with video problems. The 570M is also known as the nVIDIA NB8P-GL.
Sony, Apple, Dell and others are offering free extended warranties. IBM has done this in the past but as of right now Lenovo is not offering to repair the affected models.
posted by AbsoluteRaleigh @ 9:18 PM,
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nVIDIA NB8P-GL = nVIDIA Quadro FX 570M
If you have a laptop with a nVIDIA NB8P-GL GPU you have a nVIDIA Quadro FX 570M.
The nVIDIA Quadro FX 570M uses the nVIDIA G86 core.
The G86 core GPUs are well known for the nVIDIA GPU problem which you can read more about here:
http://absoluteraleigh.com/blog/2008/12/nvidia-gpu-problem.html
Labels: nvidia
posted by AbsoluteRaleigh @ 9:11 PM,
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HP Laptops with Defective Nvidia chips Not Covered
Monday, April 06, 2009
Many HP laptops with the notorious failed Nvidia GPU are not being covered by HP, leaving many laptop owners stuck with a broken laptop.
We'll be posting the details here from now on.
First one today:
HP DV6500
P/N: RM098AV
Motherboard P/N: 446476-001
Problem: 1 long, 2 short beeps (GPU Failure)
posted by AbsoluteRaleigh @ 9:19 AM,
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Another DV9000 bad Nvidia GPU not Covered
Tuesday, February 24, 2009
Another DV9000 came in today, with a defective Nvidia GPU.
This unit had very bad distorted video. On occasion it will not POST. The GPU is bad.
This particular DV9000 was a DV9074cl (P/N EZ457UA). Motherboard P/N = 432945-001.
As of right now, HP will not cover it.
HP's website says they will not cover EZ457UA models but they will cover EZ457UAR models. These are almost the identical model and both use the defective 432945-001 motherboard. The only difference is EZ457UA were sold new and EZ457UAR models were sold as refurbished. They both have the Nvidia GO 7600 GPU.
GPU reads:
NVIDIA 42N3RH 0642A2
A TAIWAN
NA2041.00
GF-GO7600-N-A2
Hundreds, possibly thousands of people have defective GO 7600 GPUs.
There is a thread on HP's site here with several unhappy customers.
At the moment (02/24/2009) HP wants around $460 for a motherboard. We're able to repair these machines for around $449 right now, that is both parts & labor.
posted by AbsoluteRaleigh @ 7:41 AM,
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HP Warranty declined (Nvidia GPU Failure)
Friday, February 13, 2009
Another DV9000 came in today, with, of course, a defective Nvidia GPU.
This unit had very bad distorted video. There were lines over all text- green lines, red lines, the GPU was ruined. Open and close case you'd think- send it off to HP. Well... HP tech support said if the screen turns on that the unit will NOT be covered. Anyone can glance at this machine and realize the GPU is shot but the rep insisted unless it met one of the guidelines (No video, no power, etc) it would not be covered. For a small charge we'll handle the warranty here. It WILL be covered.
It is bad enough these machines were sold with so many problems (the DV9000 has wireless issues, a LCD hinge that breaks, a defective GPU, etc) but to not be covered is just wrong. Hopefully it was just the rep. We'll find out Monday...
This particular DV9000 was a DV9250UA (P/N RP250UA) which came with a 434659-001 motherboard.
Printed on the GPU:
NVIDIA
U702B310 0707B1
S TAIWAN
NA 8639.OOP
GF-607600-H-N-B1
This particular GPU had red glue all the way around it.
posted by AbsoluteRaleigh @ 12:28 PM,
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Some DV2000 Nvidia GPU failure NOT covered?
Thursday, February 05, 2009
Apparently, some of the DV2000 laptops with a bad Nvidia GPU are NOT being covered.
Today a DV2418NR came in with a bad graphics chip and HP would NOT replace the motherboard for us.
The model's P/N is KA253UA.
The rep we spoke to could not explain why the unit was not covered. He said maybe it was sold outside of the US. We're pretty sure that info is incorrect.
According to HP's page here, the only DV24xx models they ARE covering are:
GA532UA GA535UA GM035UA GM039UA RX693AV
GA533UA GA536UA GM037UA GM040UA RX694AV
GA534UA GA537UA GM038UA RX692AV
We'll dig further into this and see if thy use the same GPU or not. If it does not use a known defective GPU then obviously HP will not cover it. But, we've seen so many dead DV2000 laptops w/ bad Nvidia GPU......
You can read more about the Nvidia GPU problem here.
posted by AbsoluteRaleigh @ 8:07 AM,
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Nvidia Laptop Video Drivers
Sunday, December 28, 2008
Nvidia has released drivers for laptops with Nvidia GPUs. This is great newss, as most manufacturers do not release updated video drivers often enough. Drivers may be downloaded from Nvidia here.
Labels: nvidia
posted by AbsoluteRaleigh @ 8:15 PM,
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The Nvidia GPU Problem
There is a lot of finger-pointing. There is a lot of information online, some accurate, some inaccurate. There are a lot of bad Nvidia chips in laptops, slimline desktops and maybe desktops, depending on who you ask.
Certain Nvidia video chips will prematurely fail. When they fail the computer will have distorted video, lines in the screen or no video/no boot. Certain computers that have a video problem will produce 1 long, 2 short beeps when powered on.
HP, Dell & Apple computers are affected and are being fixed for free, for a limited time. But are the defective parts being replaced with more defective parts? We're having a difficult time trying to find out for sure, as there is more conflicting information online and companies are lying or incorrect. For example, here on Apple's site it says that NVIDIA assured Apple that Mac computers with Nvidia 8600M GT GPUs were not affected but after an Apple-led investigation Apple determined that some of them are defective and offered a free extended warranty.
The Enquirer says all G84 and G86 GPUs are affected in an article here.
Reports are popping up online about desktop graphics cards using the G92 & G94 GPUs are failing at abnormally high rates. The G92 chip is used in the 8800GT, 8800GTS, 8800GS, several mobile 8800, most of the 9800, and a few 9600. The G94 is basically only the 9600GT.
If you own an affected model there will be an available BIOS update which will make your fans run more often. From what we could find online this will simply delay the failure if you have an affected chip, and with the warranties being time sensitive, what are you supposed to do?
Anyways, we'll be following up with more news here as it becomes available. As of December 2008, computers under recall or having an extended warranty include:
DELL:
Inspiron 1420
Latitude D620
Latitude D630
Latitude D630c
Latitude D820
Latitude D830
Precision M2300
Precision M4300
Precision M65
Vostro 1310
Vostro 1400
Vostro 1510
Vostro 1710
XPS M1330
XPS M1530
HP:
DV2000
DV20xx
DV21xx
DV22xx
DV23xx
DV24xx
DV6000
DV60xx
DV61xx
DV62xx
DV63xx
DV64xx
DV9000
DV90xx
DV92xx
DV93xx
DV94xx
Compaq:
V3000
V30xx
V31xx
V32xx
V33xx
V34xx
V6000
V60xx
V62xx
V63xx
V64xx
MacBook Pro:
Laptops using the 8600GM GT graphics processor
A list of HP slimline desktops may be foun on HP's site here.
If you own one of these computers please visit the manufacturer's page for more information:
Dell's coverage: "Limited Warranty Enhancement"
HP's "Limited Warranty Service Enhancement" for laptops.
HP's "Limited Warranty Service Enhancement" for slimline desktops.
Apple's KB T2377
Other references:
CNET's coverage.
Tom's Hardware coverage.
UPDATE 08/19/2009: Sony has problems with some VGN-FZ11*, VGN-FZ18*, VGN-FZ21*, VGN-FZ31*, VGN-FZ38*, VGN-AR11*, VGN-AR21*, VGN-AR31*, VGN-C1Z*, VGN-C2Z*, VGC-LM1**, VGC-LM2**, VGC-LT1**, VGC-LT2**. For more information on the Vaio laptops affected please see our Sony laptops with defective nVIDIA GPU page.
Labels: nvidia
posted by AbsoluteRaleigh @ 7:10 PM,
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Dell M1710 Video Card Problems, M1730 Upgrade
Thursday, December 11, 2008
Well it is hard to believe but Dell has made yet another laptop with no video cards available. The cards run very hot and break. Most of the failures we have seen have been in the 512MB Nvidia Geforce 7900 GTX cards, Dell P/N: YF227.
For the units out of warranty we can get the cards however they're around $700.
For the units in warranty Dell is giving away a free upgrade. We had a M1710 in recently that we handled the warranty for and Dell upgraded the customer to a M1730 (pictured above). The M1730 was alright- it had Vista Ultimate and 4GB RAM.
posted by AbsoluteRaleigh @ 1:16 PM,
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