HP DV9000 Hinge Problem Defect & Recall
Friday, May 08, 2009
It is well known that many of the HP DV9000 laptops suffer a problem where the left hinge falls apart rendering the laptop unusable. The lid assembly then needs to be replaced. After X amount of opening and closing it will break. There is a recall, or as HP calls it, a "limited service enhancement", out for this specific problem.
Most DV9000 laptops came with a 1yr warranty. The HP warranty service enhancement only covers this factory defect until May 31, 2009, and some customers have already been told their machine will not be covered. That is nice that they are covering it, but, if you have used your laptop sparingly should you be punished? Getting this fixed by a third party is costly ($200-$300 here, or $400 at HP). HP is in the media's spotlight right now after releasing several problematic models and not standing behind them. They aren't even manufactured by HP, one would think they'd save face with their customers and go after Quanta (the real manufacturer) for coverage but that doesn't seem to be happening for whatever reason.
HP's web page regarding the hinge defect is here.
If your DV9000 is out of warranty and you need the hinge fixed, we'll be happy to fix it here. Please email us here for current pricing. We'll give you a discounted price and beat HP's price.
According to HP's site, models affected and covered are some dv9000/dv9100/dv9200/dv9400 including:
DV90**:
ES716AV GG551EA RE373EA RR110EA RU972UA
EW680AV GG552EA RE374EA RR111EA RU974UA
EZ452UA GG553EA RE375EA RR112EA RU975UA
EZ453UA GG555EA RE376EA RR113EA RV112UA
EZ456UA GG556EA RE377EA RR114EA RV116UA
EZ457UA GH766EA RE379EA RR115EA RV118UA
EZ458UA GH767EA RE380EA RR116EA RV119UA
EZ459UA GH768EA RE381EA RR117EA RV121UA
EZ460UA GH769EA RE382EA RR118EA RV767AS
EZ461UA GH770EA RE383EA RR186AV RW753EA
EZ462UA GH771EA RF079AV RR323EA RW754EA
EZ468UA GH836EA RF080AV RR324EA RW755EA
EZ470UA GH837EA RF081AV RR327EA RW756EA
GA074UA GH838EA RF082AV RR328EA RW757EA
GA075UA GH839EA RG139AS RR329EA RW758EA
GA076UA GH840EA RG335UA RR330EA RW759EA
GA077UA GH841EA RG339UA RR331EA RX568LA
GA078UA GH842EA RG340UA RR332EA RY285PA
GA182UA GH843EA RG341UA RR333EA RY527EA
GA183UA GH844EA RG343UA RR335EA RY528EA
GA184UA GH845EA RG346UA RR336EA RY529EA
GA354UA GH846EA RH283AS RR337EA RY530EA
GA355UA GH847EA RL765PA RR338EA RY531EA
GA356UA GH848EA RL766PA RR342EA RY541EA
GA358UA GH849EA RM675LA RR343EA RY542EA
GA359UA GH850EA RP114UA RR345EA RY543EA
GA361UA GH851EA RP115UA RR346EA RY682EA
GF715EA GH853EA RP116UA RR347EA RY683EA
GF716EA GJ156PA RP122UA RR348EA RY684EA
GF717EA GL880UA RP243UA RR349EA RY685EA
GF718EA GL885UA RP245UA RR350EA RY686EA
GF719EA GL886UA RP246UA RR351EA RY687EA
GF720EA GL887UA RP247UA RR352EA RY688EA
GF721EA GL888UA RP248UA RR353EA RY689EA
GF722EA GL889UA RP249UA RR354EA RY690EA
GF723EA GL890UA RP250UA RR356EA RY695EA
GF724EA GL891UA RP282UA RR357EA RY696EA
GF725EA GL892UA RP588AS RR359EA RY697EA
GF726EA KB189UA RP617EA RR360EA RY698EA
GF727EA PC620AV RP618EA RR361EA RY700EA
GF728EA PE926AV RP619EA RR362EA RY702EA
GF729EA RC278AV RP620EA RR363EA RY703EA
GF730EA RC279AV RP622EA RR364EA RY704EA
GF731EA RD017AV RP623EA RS553EA RY705EA
GF732EA RD018AV RP624EA RS554EA RY706EA
GF733EA RD019AV RP625EA RS555EA RY707EA
GF734EA RD020AV RP626EA RS556EA RY708EA
GF735EA RD021AV RP913EA RS557EA RY709EA
GF736EA RD022AV RP914EA RS558EA RY710EA
GF737EA RD023AV RP915EA RS559EA RY711EA
GF738EA RD024AV RP916EA RS560EA RY712EA
GF739EA RD025AV RP917EA RS561EA RY713EA
GF743EA RD026AV RP919EA RS562EA RY714EA
GF744EA RD027AV RP920EA RU312UA RY715EA
GF745EA RD028AV RP921EA RU313UA RY716EA
GF746EA RE042PA RP922EA RU314UA RY717EA
GF755EA RE043PA RP923EA RU688UA RY851LA
GG190PA RE045PA RP925EA RU689UA RZ595EA
GG192PA RE164PA RP927EA RU690UA RZ828PA
GG543EA RE364EA RP928EA RU876PA RZ899PA
GG544EA RE365EA RP929EA RU895PA RZ900PA
GG545EA RE367EA RP930EA RU896PA RZ916PA
GG546EA RE368EA RP931EA RU933PA
GG548EA RE369EA RP932EA RU948PA
GG549EA RE371EA RP933EA RU949PA
GG550EA RE372EA RR109EA RU971UA
DV91**:
ES716AV EZ379AV PC620AV PE926AV RR186AV
DV92**:
CC894AV ES716AV RL015AV RL022AV RX746AV
CC895AV EZ345AV RL018AV RL024AV RX747AV
CC896AV PC620AV RL020AV RL025AV RX748AV
CC897AV PE926AV RL021AV RR186AV
DV93**:
ES716AV GD574AV PC620AV PE926AV RR186AV
posted by AbsoluteRaleigh @ 7:02 AM,
1 Comments:
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At 7:18 AM,
AbsoluteRaleigh said...
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As soon as June 1, 2009 hit, the calls started coming in from DV9000 owners. Currently the lid replacement on these is $219, that is both parts & labor. More info coming soon.
