Some DV2000 Nvidia GPU failure NOT covered?
Thursday, February 05, 2009
Apparently, some of the DV2000 laptops with a bad Nvidia GPU are NOT being covered.
Today a DV2418NR came in with a bad graphics chip and HP would NOT replace the motherboard for us.
The model's P/N is KA253UA.
The rep we spoke to could not explain why the unit was not covered. He said maybe it was sold outside of the US. We're pretty sure that info is incorrect.
According to HP's page here, the only DV24xx models they ARE covering are:
GA532UA GA535UA GM035UA GM039UA RX693AV
GA533UA GA536UA GM037UA GM040UA RX694AV
GA534UA GA537UA GM038UA RX692AV
We'll dig further into this and see if thy use the same GPU or not. If it does not use a known defective GPU then obviously HP will not cover it. But, we've seen so many dead DV2000 laptops w/ bad Nvidia GPU......
You can read more about the Nvidia GPU problem here.
posted by AbsoluteRaleigh @ 8:07 AM,
1 Comments:
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At 6:57 AM,
R said...
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Even if HP did cover it, it would only break down again. HP doesn't do anything to prevent the problem - they just swap the boards. For a large corporation they really don't have much of a vision for the future do they?
