HP Warranty declined (Nvidia GPU Failure)
Friday, February 13, 2009
Another DV9000 came in today, with, of course, a defective Nvidia GPU.
This unit had very bad distorted video. There were lines over all text- green lines, red lines, the GPU was ruined. Open and close case you'd think- send it off to HP. Well... HP tech support said if the screen turns on that the unit will NOT be covered. Anyone can glance at this machine and realize the GPU is shot but the rep insisted unless it met one of the guidelines (No video, no power, etc) it would not be covered. For a small charge we'll handle the warranty here. It WILL be covered.
It is bad enough these machines were sold with so many problems (the DV9000 has wireless issues, a LCD hinge that breaks, a defective GPU, etc) but to not be covered is just wrong. Hopefully it was just the rep. We'll find out Monday...
This particular DV9000 was a DV9250UA (P/N RP250UA) which came with a 434659-001 motherboard.
Printed on the GPU:
NVIDIA
U702B310 0707B1
S TAIWAN
NA 8639.OOP
GF-607600-H-N-B1
This particular GPU had red glue all the way around it.
posted by AbsoluteRaleigh @ 12:28 PM,
