Toshiba M55 Problems in Cary, NC
Tuesday, November 11, 2008
This is a follow up entry to our blog posting regarding bad computer stores.
Our customer took their machine to the G**k squad. She paid them about $70 to diagnose her machine. They shiped it off to some undisclosed location. She demanded it back. 6 weeks later it came back diagnosed with a "bad motherboard".
She brought it to us since we specialize in free diagnostics of laptop repair.
upon inspection and the unit turning on we could hear the system making some normal POST beeps and we immediately knoew the sound on the motherboard was ok. We got into Windows XP and the driver was disabled. It could not be re-enabled so we instantly know to check the hard drive at that point.
Testing the hard drive revealed some bad sectors. We were able to replace the hard drive using a new hard drive in stock which came with a 3yr warranty. Laptop hard drives are under $100. We backed up the requested data and moved it to the new drive.
The unit was in and out of here in business 3 days.
Our customer is a Doctor who assists with Aids patients in Africa. We were able to get the unit back to her just before her trip. She almost had to leave without the machine due to the inexperienced people at the other store. On top of that they had quoted her around $950.
Unfortunately, we see this kind of thing daily here.
Labels: Cary, laptop repair
posted by AbsoluteRaleigh @ 8:16 AM,
