DV6000 Problems in Apex NC
Tuesday, November 11, 2008
This is a follow up post to our blog entry regarding bad computer stores.
A local technician came in today, applying for a job. He said he couldn't take what was going on at one of the local shops. He said not only did they have no idea what they were doing when it came to laptop repair but that they were also ripping off their customers.
One recent customer was the owner of a DV6000. These have a special extended warranty due to known problems. They told the customer they needed to pay several hundred dollars for a new motherboard then had it covered by HP for free.
When we get one of those models in here, we'll tell the customer. They can then send it in to HP or they can pay us to handle the warranty. We usually charge around 1 - 1.5hrs labor to set up the warranty, ship the unit in, get it bacjk, make sure it has no problems, etc.
posted by AbsoluteRaleigh @ 8:09 AM,
