Ibuypower Laptop Repair and Driver Problems
An "Ibuypower" laptop came in for repair here last week. This computer was shutting off and misbehaving in general.
The laptop had a couple of problems. One, the hard drive was bad. Two, it was shutting off due to overheating. Cleaning the exhaust out and applying new heat transfer paste to the processor cured the overheating issue. Replacing the hard drive cured the bad hard drive problem. Then the FUN began!
Well, trying to find drivers was just a blast. ATI's drivers would not work on the Ibuypower laptop. We had to find some aftermarket video driver made by a gaming site. Taking apart the laptop revealed the wireless card was an Intel 2200BG card and we obtained the driver from Intel's website. The modem, sound and Ethernet were not identifiable. So here we have this almost new Pentium M 1.5Ghz laptop w/ Centrino sitting here with no sound and no way to get on a network.
We looked up and called Ibuypower. They actually refused to give us the driver. We told them we were a repair center and then called again pretendign to be a home user. They absolutely refused to give us drivers or even tell us the name of the products used in the laptop. That forced us to dig deeper. You see, we will figure out every problem but when companies like that make us work a little harder it just takes the fun out of it all.
Anyways, we dug. It turns out that the ibuypower laptop is an ACER laptop with their sticker on it. That is correct, the ibuypower laptop is an acer laptop. So, we just went to Acer's website and downloaded the drivers for their laptop. They even had the same model #.
The laptop had a couple of problems. One, the hard drive was bad. Two, it was shutting off due to overheating. Cleaning the exhaust out and applying new heat transfer paste to the processor cured the overheating issue. Replacing the hard drive cured the bad hard drive problem. Then the FUN began!
Well, trying to find drivers was just a blast. ATI's drivers would not work on the Ibuypower laptop. We had to find some aftermarket video driver made by a gaming site. Taking apart the laptop revealed the wireless card was an Intel 2200BG card and we obtained the driver from Intel's website. The modem, sound and Ethernet were not identifiable. So here we have this almost new Pentium M 1.5Ghz laptop w/ Centrino sitting here with no sound and no way to get on a network.
We looked up and called Ibuypower. They actually refused to give us the driver. We told them we were a repair center and then called again pretendign to be a home user. They absolutely refused to give us drivers or even tell us the name of the products used in the laptop. That forced us to dig deeper. You see, we will figure out every problem but when companies like that make us work a little harder it just takes the fun out of it all.
Anyways, we dug. It turns out that the ibuypower laptop is an ACER laptop with their sticker on it. That is correct, the ibuypower laptop is an acer laptop. So, we just went to Acer's website and downloaded the drivers for their laptop. They even had the same model #.
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