Compaq Presario 700- misdiagnosed by local store
A Compaq Presario 700 laptop came in a couple of days ago. The owner was a little nervous. I assured her that all diagnostics are free and we took in the laptop.
The unit had a bad LCD which we replaced for $149. We also performed some spyware removal and kept the labor around 1.25hrs.
After she picked her laptop up she informed us that she had been to another local "repair shop" that had told her that her motherboard was bad and to throw the laptop away. Now I fully understood why she was nervous. Not only did they tell her that her laptop was junk, they had also charged her to "look at it." NO STORE should be charging for BAD information. They did not even offer her a solution.
BTW, this repair shop has about 8 locations. We get their customers here at least once per week. They should really not attempt laptop repairs because they stink at it. =)
She is going to the other store this week to demand a refund. I would, too.
Len (Owner)
Absolute Computers
The unit had a bad LCD which we replaced for $149. We also performed some spyware removal and kept the labor around 1.25hrs.
After she picked her laptop up she informed us that she had been to another local "repair shop" that had told her that her motherboard was bad and to throw the laptop away. Now I fully understood why she was nervous. Not only did they tell her that her laptop was junk, they had also charged her to "look at it." NO STORE should be charging for BAD information. They did not even offer her a solution.
BTW, this repair shop has about 8 locations. We get their customers here at least once per week. They should really not attempt laptop repairs because they stink at it. =)
She is going to the other store this week to demand a refund. I would, too.
Len (Owner)
Absolute Computers
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