AbsoluteRaleigh Laptop Repair Blog

Tuesday, April 26, 2005

Shuttle X desktop PC (another unhappy Intrex customer)

This Shuttle X desktop just arrived.

Our customer, Derrick, has installed what is called a BIOS overlay. This allows a computer to run a larger hard drive on an older system that normally would not support such a large drive. In this case, the computer has a 200GB Western Digital hard drive.

A file is missing that is required to run Windows XP. Our customer needs over 150GB of data safely returned. Apparently the people at this particular Intrex location do not know what a BIOS overlay software is, because they told him his data was gone.

We'll see. An update will be posted shortly.

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